Salary: Competitive

Location: Winnersh Triangle

The role

To ensure the smooth running of the computer systems at Space Station, and ensure users get the maximum benefits from them. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working. 

As an IT Support Engineer, you will be responsible for providing first-line technical support to staff, partners, and clients. You will support the IT helpdesk, troubleshoot technical issues, assist in IT development projects, and ensure smooth operations across multiple office locations.

Who we’re looking for

The role requires someone who is organised, can manage their time effectively, and has the ability to think logically. You should have excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution. Candidates who are always looking for new and better ways of doing things are encouraged in this role.

• Educated to Degree level or equivalent experience
• Full UK drivers’ licence and own vehicle
• Experience with Office 365, Active Directory and MS Entra (admin level)
• Strong problem-solving and multi-tasking skills
• Excellent communication skills with the ability to support users at all levels
• A customer-focused mindset with a proactive and positive approach
• Familiarity with PC hardware, Microsoft operating systems, and networking essentials.
• Ability to learn new systems quickly
• Desirable skills: SQL, cyber security, SpaceManager, accounting software and VOIP phone systems

What you’ll do

Helpdesk/Support

• Dealing with helpdesk queries using our ticketing system
• Multi-departmental support
• Diagnosing hardware and software faults and solve technical and applications problems in a timely manner
• Setting up new users' accounts and profiles and dealing with password issues
• Removing leavers from the appropriate systems
• Responding within agreed time limits to call-outs
• Prioritising and managing many open cases at one time

Software

• Supporting the roll-out of new applications

Hardware

• Installing and configuring computer hardware operating systems and applications
• Complete a health check for all IT equipment in the company, to be monitored and reviewed regularly
• Replacing IT equipment and parts as required
• Testing and evaluating new technology

Network

• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems

Liaison

• Key contact for software support providers, and rapidly establishing a good working relationship

Administration

• Create and maintain an IT equipment inventory
• Ensure all IT procedures are reviewed and up to date

Charity Participation

• We’ve committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity. 

What we’ll give you

• Working primarily at the Head Office in Winnersh Triangle (at least 3 days in the office per week), with some home working and flexible hours
• Mobile phone and laptop
• Staff discount on storage and retail products
• Training and development programme
• Great bonus scheme
• Contributory pension scheme
• 32 days holiday, including bank holidays
• Employee ‘free perks’ scheme
• Additional benefits after a qualifying period

About us

Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers.

Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Learn more on the benefits of working at Space Station here